Rukees
Shipping & Returns
Everything you need to know about delivery and exchanges.
Free Shipping
On all US orders over $75. Standard rate $9.99 for orders below the threshold.
Exchanges Only
Within 7 days of delivery. No refunds; exchanges or store credit only for eligible items.
Shipping Details
| Method | Timeframe | Cost |
|---|---|---|
| Standard (US) | 5–10 Business Days | Free over $75 | $9.99 |
| Expedited (US) | 2–3 Business Days | $19.99 |
| International | 10–18 Business Days | At checkout |
Orders are dispatched within 1–2 business days. A tracking number is emailed once your order ships. Track your order anytime on our Track Order page.
Exchange Policy
No Refunds. We only offer exchanges or store credit within 7 days of delivery.
Eligible for Exchange
- ✓ Returned within 7 days of delivery
- ✓ Unworn and unwashed
- ✓ Original tags still attached
- ✓ In original packaging
Not Eligible
- ✗ Sale or discounted items
- ✗ Intimate & swimwear
- ✗ Worn or washed items
- ✗ After 7-day window
How to Request an Exchange
1
Contact Us
Visit our Contact page with your order number and the item you wish to exchange.
2
Get Return Instructions
Our team will respond within 24 hours with return shipping instructions.
3
Ship Your Item
Pack the item securely with all tags attached and ship it back to us.
4
Receive Your Exchange
Once we receive and inspect the item, your exchange or store credit is processed within 3–5 business days.
Need Help?
Our support team is available Monday–Friday and responds within 24 hours.
Contact Support